Privacy policy

Privacy Policy

Last Updated: March 14, 2026

Flashold ("we", "us", or "our") operates the website https://www.flashold.com  (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from the Site.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

Additionally, as you browse the Site, we collect information about:

  • The individual web pages or products that you view

  • The websites or search terms that referred you to the Site

  • How you interact with the Site

We refer to this automatically collected information as Device Information.

Technologies used to collect Device Information include:

  • Cookies

  • Log files

  • Web beacons

  • Pixels

When you make a purchase or attempt to make a purchase through the Site, we collect certain information including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

We refer to this information as Order Information.

2. How We Use Your Personal Information

We use the Order Information that we collect to:

  • Process and fulfill orders placed through the Site

  • Process payments securely

  • Arrange shipping and delivery

  • Provide invoices and order confirmations

  • Communicate with you regarding your order

  • Screen orders for potential risk or fraud

We use the Device Information that we collect to:

  • Improve and optimize our website

  • Analyze how visitors browse and interact with the Site

  • Evaluate the success of marketing and advertising campaigns

We may also use your information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you, including advertising services provided by partners such as Google.

3. Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate our business and provide our services.

Examples include:

  • Shopify – provides the e-commerce platform that powers our online store

  • Payment service providers – to securely process transactions

  • Logistics and fulfillment partners (located in Europe and Asia) – to deliver orders

  • Analytics and marketing service providers – to help us understand website usage and improve services

You can read more about how Shopify uses your personal information here:
https://www.shopify.com/legal/privacy

We may also share your information when necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests such as court orders or subpoenas

  • Protect our legal rights or investigate potential fraud

4. International Data Transfers

Our business is based in Germany, but we operate globally. Your personal information may be transferred to and processed in countries outside your country of residence, including countries within the European Economic Area (EEA) and other regions.

We take appropriate measures to ensure your data is protected in accordance with applicable data protection laws.

5. Your Rights

GDPR (European Residents)

If you are located in the European Union, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal information

  • Request deletion of your personal data

  • Restrict or object to the processing of your data

To exercise these rights, please contact us using the contact information below.

CCPA (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Request disclosure of the categories of personal information we collect

  • Request deletion of personal information

  • Opt out of the sale of personal information

We do not sell personal information.

6. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you request that we delete this information.

7. Cookies

We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

Types of cookies we use include:

  • Essential cookies – necessary for the website to function properly

  • Analytics cookies – help us understand how visitors interact with the website

  • Marketing cookies – help improve advertising relevance

You can control or disable cookies through your browser settings.

8. Do Not Track

Please note that we do not alter our Site’s data collection and usage practices when we see a Do Not Track signal from your browser.

9. Children's Information

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will promptly remove the data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.

Any updates will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For more information about our privacy practices, or if you have questions or complaints, please contact us:

Flashold

Address
Salbeiweg 4
49661 Cloppenburg
Germany

Email
hello@flashold.com

Phone
+49 15212325635